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Dec 18th
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Home Travel Adventure Seekers Consumers Now Have Easier Way to File Motorcoach Safety Complaints

Safer Bus Trips

Consumers Now Have Easier Way to File Motorcoach Safety Complaints

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The Department of Transportation's Federal Motor Carrier Safety Administration (FMCSA) on Dec. 12, 2012 took steps to enhance motorcoach safety by updating its safety plan and by making it easier for consumers to file complaints about unsafe companies and drivers.

The updated Motorcoach Safety Action Plan (MSAP) reflects the integrated activities of several of the department's agencies and their collaborative efforts to improve the safety of the motorcoach industry.

saferbus_screenshotIt expands on the initial 2009 version by focusing on driver fatigue, driver behavior, vehicle maintenance, operator oversight, crash avoidance measures, and occupant protection.

The redesigned National Consumer Complaint Database (NCCDB) provides a more user-friendly interface for consumers to file complaints on unsafe commercial motor vehicle companies and drivers. It now allows consumers to include more detail in their safety complaints, and helps officials to more efficiently investigate complaints regarding interstate violations for passenger carriers.

FMCSA encourages all bus riders to prioritize safety before booking a trip by visiting the "Look Before You Book" web page for multilingual safety tips at
www.fmcsa.dot.gov/safety-security/pcs/Index.aspx and by downloading the updated SaferBus mobile app.

The mobile app also gives consumers a simpler way to access the consumer complaint database. The database is available at

For more information on passenger bus safety initiatives and to view the MSAP, visit the FMCSA Web site at

"This new app gives Americans the information they need to make smart safety decisions when they book their next bus trip," said Transportation Secretary Ray LaHood. "As college students, families and tour groups start thinking about spring and summer travel, we encourage everyone to use the SaferBus app to look before you book your next bus trip."

The SaferBus app, designed for the Apple iPhone and iPad, can be downloaded for free by visiting the Apple iTunes App Store or going to FMCSA's "Look Before You Book" webpage at

SaferBus provides access to safety records on nearly 6,000 interstate commercial passenger carriers operating in the United States today, which includes privately operated motorcoach, school bus and tour bus companies. Information like this is especially important as more Americans turn to motorcoaches to meet their transportation needs. According to the American Bus Association's latest research, there were more than 700 million motorcoach passenger trips in 2009.